Frequently Asked Questions

Custom orders require a 50% non-refundable deposit the day of ordering. The remaining balance is due 1 week prior to when item is need. Ready to serve orders are paid in full when ordering.

Pick-up and delivery items must be ordered no later than 2 weeks prior to when item is needed. 

If deciding to cancel an order it must be within 3 days, the non-refundable deposit of 50% can be transferred to a new date request within a 2-month period from that date. If a customer who picked-up or requested delivery dislikes texture or flavor of cake cannot get a refund, but can offer a discount or credit for next order. The cake must be brought back within 4 hours with more than of half the cake remaining to get the discount or credit. 

Once orders have been picked-up or delivered the item cannot be refunded or exchanged due to the hand-crafted work, number of hours, and products used.

Pick-up or delivered orders may be brought back if fixable damage was made after receiving item. 

Pick-up or delivered custom orders can request design changes up unlit 5 days before the date needed. If a customer needs to change the date the or time item is needed it should be done within 3 days of placing the order. Customer will be able to schedule for new date or time, or will be scheduled to next available date or time. 

Please be aware our food may contain or come in contact with:

Dairy, eggs, nuts, soy, wheat, and fruits.

Please contact for any other food allergies or dietary restrictions when placing order so we can accommodate your needs and ensure a safe experience.